Refund & Returns Policy
We want every order to rise from the crypt looking its best. If something goes wrong with your order, here’s how we handle it.
Physical Products
Apparel, Accessories & Merch
We want you to love what you ordered. If you're not satisfied with your apparel or merch for any reason, contact us within 30 days of delivery and we'll make it right — no questions asked. We'll arrange a replacement or refund at no cost to you.
Please do not return items to the sender address on the package. Contact us first at info@thebrideandcryptones.com so we can sort it out quickly.
Please do not return items to the sender address listed on the package. Contact us first so we can help resolve the issue properly.
Vinyl Records & CDs
Vinyl records and CDs are produced on demand through our fulfillment partner, ElasticStage. Because each item is manufactured specifically for your order, we do not accept returns, exchanges, or cancellations for change of mind, buyer’s remorse, accidental orders, or unopened items that are no longer wanted once production has begun.
If your vinyl record or CD arrives damaged, defective, incorrectly fulfilled, or is lost in transit, please contact us within 30 days of delivery, or within 30 days of the expected delivery date for lost packages. Include your order number, a description of the issue, and clear photos of any damage or defect where applicable.
Opened or played vinyl records and CDs are not returnable unless they are defective.
Once reviewed, we will coordinate with ElasticStage to arrange an appropriate resolution, which may include a replacement or refund at no cost to you.
Please do not return vinyl records or CDs to the sender address listed on the package. Contact us first so we can provide the correct next steps.
Digital Downloads
All digital download sales, including singles, EPs, albums, and digital bundles, are final. Once a file has been delivered, we are unable to issue refunds.
If your downloaded file is corrupted, incomplete, or fails to open, please contact us and we will provide a replacement file promptly.
We are not responsible for internet, mobile data, or other connection costs related to downloading files, including repeated downloads.
Contact Us
If you have an issue with your order, please contact us at info@thebrideandcryptones.com with your order number and a brief description of the problem. Please allow up to 3 days for a response.
